Refund policy

Digital product, immediate download

BatteryOnPC is digital content provided instantly after purchase. In accordance with Article L.221-28 13° of the French Consumer Code, and because you expressly request the immediate provision of the software (checkbox before payment), the 14-day right of withdrawal does not apply once the download has started.

If the software doesn't work

This is different from simply changing your mind: you benefit from the legal guarantee of conformity. It applies if BatteryOnPC does not work as described (for example, it doesn't start, crashes on launch, or the licence won't activate):

• email us at contact@batteryonpc.com;
• we first help you solve the problem (often a configuration detail);
• if the defect persists and is attributable to us, you get a fix or, failing that, a full refund.

Device compatibility

The list of supported devices (see the Compatible devices page) is provided in good faith, for information only. It is based on public protocols and is not a guarantee that any specific model will be read. BatteryOnPC reads devices that expose their battery level through a supported protocol; the result depends on the hardware, its firmware, its revision and its drivers, over which we have no control.

Accordingly, a device not being read (not detected, or battery level unavailable) is not a defect of the software and does not, on that ground alone, entitle you to a refund: the software is then working as described. Email us anyway at contact@batteryonpc.com: we can often find a solution and, where possible, add support for your device.

A refund under the legal guarantee of conformity remains reserved for cases where BatteryOnPC does not work as described and the defect is genuinely attributable to us. This clause takes nothing away from your legal rights; it only defines what is promised.

Goodwill gesture

Outside the cases covered by the legal guarantee, a refund is not owed; however, we may consider any good-faith request on a case-by-case basis.

How to make a request

Contact us at contact@batteryonpc.com, stating your purchase email and the problem encountered. Any refunds are issued via Stripe, to the original payment method.